Hedy AI Engine
Meet Hedy, the AI Engine. Ask your WiFi platform anything.
Hedy is the AI Engine built into the Cloud4Wi platform. Ask it a question in plain language and get a real answer in seconds. Fewer tickets, faster fixes, smarter decisions — 24/7, right inside your dashboard.
300M+
Mobile Users Connected
70K+
Locations Worldwide
150
Countries
3M+
Roaming Networks
— TRUSTED BY
— THE PROBLEM
Your WiFi platform has the answers. Getting to them shouldn’t take a ticket.
Every connection, contact, and location on your network generates data. The hard part isn’t collecting it — it’s reaching it. Today, a straight answer usually means building a report, exporting a file, or opening a ticket and waiting.
You wait on reports
Knowing which venues underperform, or how many contacts you captured last month, means exporting data or opening a ticket and waiting.
Answers are buried
Product details, configuration steps, and Help Center articles live across docs, portals, and menus you have to dig through.
Insight needs a specialist
Pulling connection trends, anomaly alerts or opt-in rates usually means routing the question to whoever knows the dashboard best.
— THE SOLUTION
One engine. Plain language. Your whole Cloud4Wi platform
Hedy sits inside your dashboard and answers questions about your network the way you’d ask a colleague. There’s no menu to learn and no query language — you type or speak, and Hedy replies with the answer and the data behind it.
1
ASK, AND GET A REAL ANSWER
- Problem: getting data out of any platform usually means navigating reports.
- Outcome: you type or speak a question — “Show me the performance of my top 10 venues over the last 30 days” — and Hedy returns the answer with charts, KPIs, and lists inline, exportable to CSV/Excel in one command.
- Proof: Hedy connects natively to the Cloud4Wi APIs through 35+ purpose-built tools, reading live data on locations, connections, contacts, and marketing. No syncing, no manual exports.
2
SELF-SERVICE ANSWERS, FEWER TICKETS
- Problem: onboarding and support questions slow teams down and fill the queue.
- Outcome: Hedy searches and summarizes the entire Cloud4Wi knowledge base in real time, and gives the right answer in seconds.
- Proof: available 24/7 in your dashboard and on the public support portal, in multiple languages, with voice input.
3
DECISIONS, WITH THE HUMAN IN THE LOOP
- Problem: automation that acts on its own is a governance risk.
- Outcome: Hedy generates strategic reports and recommendations — engagement, loyalty, venue performance, anomalies like registration drops or low opt-ins — and any sensitive configuration action requires your explicit approval before it runs.
- Proof: full audit of admin access and login attempts; in public mode, no sensitive tenant data is ever exposed.
No more headaches
Spend less time on tickets and more time on business outcomes.
— THE CAPABILITIES
What you can ask Hedy
Hedy reads live data across your whole platform — monitoring, performance, audience, marketing, and security. Here's what teams ask most, and every answer comes back with charts, KPIs, and one-click CSV/Excel export.
Real-Time Monitoring
Who’s connected right now: total online users, busiest venues, top countries, plus instant platform health checks. Always live.
Connectivity & Performance Insights
Connection volumes and trends, average session duration, data traffic, peak hours, busiest days, and more.
Troubleshooting & Connection Quality
Connection requests vs. rejects, error rates, and reject breakdowns by type, so you fix problems faster.
Audience & Guest Intelligence
Active users, returning-guest and loyalty trends, top users, and device breakdown by type, OS, model, and vendor.
Marketing & Contact Acquisition
New contacts, email and phone capture, opt-ins and consent trends, acquisition sources, and language preferences.
Multi-Location Performance
Locations ranking by connections, users, contacts, and traffic to see what’s working and where to act.
Location & Hotspot Inventory
Full footprint by country, vendor, and location, plus an instant view of inactive or underperforming venues.
Authentication & Access Insights
How guests get online across captive portal, Passpoint, and more, so you can optimize the connection experience.
Security & Admin Governance
Admin audit trails and login-attempt monitoring (success rates, top users and IPs) to keep your platform secure and compliant.
— HOW HEDY WORS
Built into Cloud4Wi — not bolted on top.
Hedy isn’t a third-party chatbot wired to your account after the fact. It’s a native part of the Cloud4Wi platform — which is exactly what lets it work with live data, run under the same security controls, and cover every product you use.
Native, Live, Secure
Hedy runs inside the SOC 2 Type II–certified, GDPR-native Cloud4Wi platform and reads your data live through the platform APIs. The data Hedy shows is the data you see.
Public and Private Modes
Anonymous mode answers prospects and customers about products and features, with lead capture. Authenticated mode unlocks tenant data and tools, never exposed publicly.
Across Every Product
Hedy covers Guest WiFi and MDU WiFi, each with product-specific scopes, plus multilingual conversations and voice input so anyone on your team can ask in their own way.
— WHY HEDY
Why Cloud4WI’s AI?
As an AI-first organization, Cloud4Wi is committed to embedding AI into our culture, operations, and product development. This strategic shift is driven by our belief that an AI-first mindset is crucial for future success, enabling zero execution cost and seamless integrations.
— CLIENT RESULTS
Trusted by global leaders in every industry.
Real outcomes from organizations that turned WiFi into a strategic business asset.
Transformed WiFi into a strategic visitor engagement and marketing channel.
80K
Contacts in 24 months
48%
Marketing opt-in rate
45%
Email open rate
Redefined WiFi for Italian rail
travelers with millions of opted-in connections.
travelers with millions of opted-in connections.
116
Active stations
2.3M
Total connections
1.3M
Opted-in profiles
Turned in-venue WiFi into a
live audience engagement
platform.
live audience engagement
platform.
36%
Connection rate
51%
Response rate
84%
Marketing opt-in rate
Unlocked the power of guest WiFi to elevate customer engagement and CRM effectiveness
20,8K+
Visitors onboarded
73,7%
Marketing opt-in
7%
Conversion rate
Unlocked in-store data for 360-degree customer views and targeted messaging
750+
Stores deployed
30K+
New profiles per month
1M+
Real-time moments
Consistent branded guest WiFi across 600+ global stores — no rip-and-replace required.
600+
Stores worldwide
Multi
Brand support
Global
Compliance
Empowered unique customer insights across 200+ retail properties with 360° profiles.
200+
Locations deployed
33K+
Opted-in contacts per month
91%
Opt-in ratio
Turned guest WiFi into a powerful
BI tool across 8 entertainment
districts.
BI tool across 8 entertainment
districts.
8
Districts
8,700
Guest profiles per month
100%
Marketing opt-in rate
— FAQ
Frequently asked questions
Everything you need to know about Hedy, the AI engine of the Cloud4Wi platform.
Hedy is the AI Engine built into the Cloud4Wi platform. You ask questions in plain language and Hedy answers in seconds — live analytics on your connections, venues, and contacts; instant answers from Cloud4Wi’s documentation; ready-to-use reports; and guided actions. It runs 24/7 inside your dashboard, so teams spend less time digging through menus or waiting on reports.
Anything across your platform data: who’s connected right now, connection trends and peak hours, top-performing venues, new contacts and marketing opt-ins, returning-visitor rates, device breakdowns, authentication methods, and admin login activity. For example: “Show me the performance of my top 10 venues over the last 30 days.” Hedy replies with charts, KPIs, and lists you can export to CSV or Excel.
Hedy is native to Cloud4Wi, not a bolt-on. It connects directly to the platform APIs — Compass V3 and Custom API — through more than 35 purpose-built tools that read live data on venues, connections, contacts, marketing, and configuration. There’s no syncing and no manual exports: the data Hedy shows you is always the live data.
Both. Hedy answers questions and generates reports, and it can help with operational tasks — but sensitive configuration actions require your explicit approval before they run. Every admin access and login attempt is fully audited. This human-in-the-loop design keeps security and governance intact while letting the Engine do the heavy lifting.
Yes. Hedy runs in two modes. Anonymous mode, on support.cloud4wi.com, answers prospects and customers about Cloud4Wi products and features, with built-in lead capture. Authenticated mode gives your team full access to your tenant data and operational tools. In public mode, sensitive tenant data is never exposed.
Hedy covers the full ecosystem — Guest WiFi, Captive Portal, Splash Pages, Passpoint, OpenRoaming, 802.1X/PPSK, and Cusna — with product-specific scopes. It supports multilingual conversations and voice input (speech-to-text), and it can be embedded into any page as a lightweight, CSS-isolated widget with “Powered by Cloud4Wi” branding.
Yes, and no extra license. Because Cloud4Wi is hardware-independent, Hedy works across the access points and controllers you already run — Cisco, Meraki, HPE Aruba, Ruckus, and more. Hedy is part of the platform, included with Guest WiFi, MDU WiFi, and Cloud NAC, so there’s no per-feature add-on cost for the AI Engine.
Hedy runs inside the SOC 2 Type II–certified, GDPR-native Cloud4Wi platform, so your data is handled under the same controls as the rest of the platform. Conversations keep persistent context, answers can be saved, and 1–5 star ratings plus tracking of unanswered questions feed continuous improvement of the knowledge base.
Ready to reimagine your WiFi?
Spin up your 30-day free trial in minutes, or book time with our team
of WiFi experts to scope an enterprise rollout.
- SOC 2 certified
- No credit card required
- GDPR & global compliance
- No rip-and-replace
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